FAQ's

❓ Frequently Asked Questions (FAQs)

 

1. How long does delivery take?

Delivery usually takes 5–10 business days, depending on your location. We’ll share tracking details once your order is shipped.

2. How do I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can use that to track the real-time status of your delivery.

3. Can I cancel or change my order?

Orders can be cancelled or changed within 12 hours of placing them. Contact us at shoporrastore@gmail.com as soon as possible.

4. Do you offer refunds or returns?

Yes, we have a 7-day return and refund policy. Items must be unused, in original condition, and reported to us within 7 days of delivery. For full details, check our Return & Refund Policy.

5. What if I receive a damaged or wrong product?

We’re sorry! Please contact us at shoporrastore@gmail.com with a photo of the product within 24–48 hours of delivery, and we’ll resolve it quickly.

6. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on most products. The option will appear at checkout if eligible for your order.

7. Is it safe to shop on Shoporra?

Yes, your information is completely secure. Our website uses encrypted checkout and follows standard data protection practices.